Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and Wavenstone Limited, a company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China, trading as "Sage Business OS" ("Wavenstone", "we", "us", or "our"), governing your access to and use of sageailab.com and the Sage Business OS application (collectively, the "Service"). By signing up, signing in, or otherwise using the Service, you accept these Terms. If you do not accept them you must stop using the Service.

2. Description of the Service

Sage Business OS is an enterprise AI productivity suite that lets small and medium businesses run their operations through a single dashboard. Modules include:

• WhatsApp Bot — connect your WhatsApp account, train an AI to reply, accept bookings, push leads to your CRM, and sync confirmed bookings to Google Calendar.
• Company Brain AI, Workspaces & Drive — upload your knowledge, then ask grounded questions.
• Creative Suite, Presentation+, EDM+, WebDNA, App Studio — AI-driven content, decks, marketing emails, web research, and instant web apps.
• Invoice+, Accounting+, Lead Finder, QA Generator — finance, sales, and quality-assurance automations.
• TeamHub — invite staff, manage roles, and share workspaces.

The Service is delivered "as is". We may add, change, or retire modules at any time; we will provide reasonable notice for changes that materially reduce paid functionality.

3. Eligibility

• You must be at least 16 years old and have the legal capacity to enter into these Terms.
• If you sign up on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.
• You must not be on a sanctions list maintained by the UN, EU, UK, or United States.

4. Account Registration & Security

• You may register with email + password (verification required) or with Google OAuth.
• You are responsible for safeguarding your password and for everything done under your account.
• You must give accurate, current, and complete information at signup and keep it up to date.
• Each natural person may hold one personal account; each business should hold one enterprise account.
• You must notify us promptly at admin@sageailab.com of any suspected unauthorised access.

5. Plans, Sage Credits & Payments

• Sage Business OS is sold on monthly or yearly subscription plans (currently WhatsApp-only, Startup, Starter, and Business tiers) plus a usage-based Sage Credits system for AI calls.
• Every paid plan ships with a monthly Sage Credit allowance. Additional Sage Credits can be purchased separately.
• All billing is processed by Stripe, Inc. We do not see or store your full card number.
• Subscriptions renew automatically at the start of each billing cycle until you cancel from your dashboard. Cancellations take effect at the end of the current paid period.
• Unless required by applicable law, fees already paid and Sage Credits already consumed are non-refundable.
• Purchased Sage Credit packs expire 12 months after purchase if unused.
• We may change prices with at least 30 days' notice; price changes apply to renewals after the notice period.
• You are responsible for any taxes (VAT / GST / sales tax) due in your jurisdiction.
• 7-day trial. New paid plans start with a 7-day trial; we record your payment method at signup and only charge after the trial ends. You may cancel during the trial at no cost from inside the dashboard.

6. Your Content

6.1 Ownership

You retain ownership of every document, image, audio, video, message log, customer record, prompt, and other input you upload or generate through the Service (your "Content").

6.2 Licence to us

You grant Wavenstone Limited a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your Content solely to operate and improve the Service for you. We do not use your Content to train third-party general-purpose AI models.

6.3 Your representations

• You have the right to upload the Content and to grant the licence above.
• The Content does not infringe any third party's intellectual-property, privacy, or other rights.
• You have collected any required consent before uploading personal data of third parties (customers, contacts, leads).

6.4 AI-generated output

AI outputs are produced by statistical models and may be inaccurate, biased, or unsuitable for your use case. AI output is not professional advice. You are responsible for reviewing AI output before relying on it, sending it to customers, or publishing it. We disclaim liability for decisions made on the basis of AI output.

9. Acceptable Use

You may not, and may not allow any third party to:

• Upload or generate content that is illegal, harmful, threatening, abusive, defamatory, hateful, sexually exploitative of minors, or that incites violence.
• Infringe any third party's intellectual-property, privacy, publicity, or contractual rights.
• Upload malware, viruses, or any code intended to disrupt systems.
• Impersonate any person or entity, or misrepresent your affiliation.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Service.
• Use automated systems (bots, scrapers, headless browsers) to access the Service except via our official API.
• Attempt to gain unauthorised access to other users' accounts, our infrastructure, or any system connected to the Service.
• Interfere with, throttle, or disrupt the integrity or performance of the Service.
• Resell, redistribute, or sublicense access to the Service without our written agreement.
• Circumvent Sage Credit accounting, plan limits, or security controls.
• Use the Service to send spam, phishing, scams, or unsolicited marketing in violation of applicable law (CAN-SPAM, GDPR, PECR, CASL, PDPO, etc.).
• Use the Service to compete directly with Sage Business OS as an AI productivity suite.

We may suspend or terminate accounts that breach this section.

10. Third-Party Services

The Service integrates with third-party services (Stripe, Google, Meta / WhatsApp, OpenRouter, Anthropic, OpenAI, Google AI, Hedra, Replicate). Your use of those services is governed by their own terms; we are not responsible for their availability or content.

11. Intellectual Property & DMCA

The Service, including its software, UI, brand ("Sage Business OS", "SageAI"), and documentation, is owned by Wavenstone Limited and protected by intellectual-property law.

If you believe content on the Service infringes your copyright, send a notice with the elements required by 17 U.S.C. § 512(c)(3) (or your local equivalent) to admin@sageailab.com. We respond to valid notices and may remove infringing content and terminate repeat infringers.

12. Service Availability & Modifications

We strive to keep the Service available but do not guarantee uninterrupted access. We may perform maintenance, deploy updates, or modify, suspend, or discontinue any module at any time. We will give reasonable notice when a change materially reduces functionality of a paid module.

13. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that AI outputs are accurate, complete, or appropriate for your use case.

14. Limitation of Liability

To the maximum extent permitted by law:

• Wavenstone Limited will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, data, business, goodwill, or other intangible loss.
• Our aggregate liability for any claim arising out of or relating to the Service is capped at the greater of (a) the fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) US$100.
• Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. gross negligence, fraud, or wilful misconduct).

15. Indemnification

You will indemnify, defend, and hold harmless Wavenstone Limited and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Content, (b) your breach of these Terms, (c) your violation of applicable law, or (d) your violation of any third party's rights.

16. Termination

• You may terminate your account at any time from your dashboard or by emailing admin@sageailab.com.
• We may suspend or terminate your account immediately for breach of these Terms, fraudulent activity, harm to other users, or as required by law.
• On termination, your subscription stops at the end of the current billing period; unused Sage Credits are forfeit unless required to be refunded by law.
• Sections 6 (your representations), 13, 14, 15, and 18 survive termination.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced on this page (with a revised "Effective" date) and, for paid subscribers, by email to your account address. Continued use after the change date constitutes acceptance.

18. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-laws principles. The parties will first try to resolve any dispute in good faith for at least 30 days. Where that fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong, except that either party may seek interim or injunctive relief in any competent court to protect its intellectual property or confidential information.

If you are a consumer resident in the European Union or the United Kingdom, the mandatory consumer-protection laws of your country of habitual residence continue to apply alongside these Terms.

19. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and us.
• Severability. If any provision is held unenforceable, the rest remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

20. Contact Us

Questions about these Terms:

• 📧 admin@sageailab.com
• 🌐 sageailab.com